Challenge
Customer orders were lost in manual inbox loops, and inventory mismatching caused frequent cancellations.
Approach
We mapped chat intents to product schemas, established OpenAI search rules, and integrated Twilio webhook handlers.
Outcome
Conversational order processing grew to 70% of total transactions. Checkout drop-offs dropped 45% as ordering simplified.
Core Capabilities
Conversational cart manager
Allows shoppers to add products, select variants, and confirm checkout details using voice or text.
Live delivery notifications
Pushes automated WhatsApp notifications when order statuses transition from packaged to dispatched.
Semantic product query
Matches customer requests against catalog assets to recommend in-stock alternatives.
Admin dashboard
Unified control console for catalog adjustments, chat logs, and active order indicators.